Most Frequently Asked Questions
If your payment fails, there are a few steps you can take to resolve the issue. Often, the error is related to local cookies. To fix this, you can try the following steps:
- Check your payment and shipping information.
- Clear your browser's history/cookies/cache.
- Close all open tabs and try again.
- Try placing the order in your browser’s incognito mode.
- Try using a different payment method.
- Use a different device or browser to complete the payment.
- Check if there are any restrictions or blocks on your payment method.
- Try completing the payment again at a later time.
If you still experience issues, please don’t hesitate to contact us. We’re here to help and resolve the problem.
This is unfortunately not possible, we have all reliable parties in our range that you can trust. Should there still be something wrong you can always send an email.
You have the right to withdraw from your purchase within 14 days of receiving the product. During this period, you can return the product if you change your mind. Please contact us at support@vyflair.com to discuss your situation and take further steps. We are here to help.
To track your order, you can use our track & trace system. You will receive an email with a link to the track & trace overview once your order has been shipped. If you cannot find the email, please check your spam or junk folder.
Click on the link in the email or visit our track & trace page. Enter the tracking number you received and click 'Track package' to view the current status of your order.
Thank you for your order and for placing your trust in us!
We understand that sometimes unintentional mistakes can happen when placing an order. Don’t worry, we are here to help. Please send us an email as soon as possible at support@vyflair.com or contact us via our contact form so we can make the necessary adjustments.
Please note that we can make changes to your order up to 3 days after it is placed. After this period, we may no longer be able to make changes. (Note: We can only make modifications, not cancellations.)
We offer several payment methods to suit your preferences. You can choose from the following payment options:
- Paypal
- Credit Card (Visa, Mastercard, Maestro, and American Express)
- Google Pay
- Apple Pay
If your payment fails, there are a few steps you can try to resolve the issue. Often, the error is related to local cookies.
To fix this, you can try the following steps:
- Check your payment and shipping information.
- Clear your browser’s history/cookies/cache.
- Close all open tabs and try again.
- Try placing the order in your browser’s incognito mode.
- Try using a different payment method.
- Use another device or browser to complete the payment.
- Check if there are any restrictions or blocks on your payment method.
- Try completing the payment at a later time.
If you still experience issues, please don’t hesitate to contact us. We are here to help and resolve the problem.
No, you do not need an account to order. You can place an order with us as a guest without creating an account.
Follow the steps below to complete your order:
- Navigate to the webshop.
- Search for and select the desired product.
- Choose the desired variant.
- Add the product to your cart.
- Go to the shopping cart.
- Review and modify your order if necessary.
- Enter your shipping details.
- Choose a payment method.
- Complete the payment and confirm your order.
- You will receive an order confirmation via email.
- Your order will be processed and shipped.
- You will typically receive your tracking information within 3 days.
We are committed to the security of your online order. We implement security measures to ensure that your order is processed securely. Our website uses TLS (SSL) encrypted connections to ensure the confidentiality of your information during the ordering process. We also take measures to protect your personal information from unauthorized access or misuse. In addition, we work with reliable payment providers to ensure secure payment. We remain committed to ensuring the security of your online order.
This is unfortunately not possible, we have all reliable parties in our range that you can trust. Should there still be something wrong you can always send an email.
If you need any assistance or have any inquiries, you can reach us via our contact form or by sending an email to support@vyflair.com. On weekdays, we aim to respond within 12 hours. However, during busier periods, this may take up to a maximum of 48 hours.
No, we only have an online web store. We do not have a physical store where you can view or purchase our products. However, you can order all of our products online through our website.
Our customer service team is ready to answer all your questions and comments. We aim to respond within 12 hours.
Availability:
- Email: support@vyflair.com (available 24/7)
- Response hours:
Monday-Friday: 08:00 - 18:00
Saturday: 08:00 - 16:00
Sundays and holidays: closed
If you have a question, comment, or complaint, or if you'd like to share your feedback, you can reach us via our contact form or by sending an email to support@vyflair.com. On weekdays, we try to respond within 12 hours. During busier periods, this may take up to 48 hours.
We are sorry to hear that your order was delivered damaged. Of course, we offer a warranty in such cases. Please contact us at support@vyflair.com so we can help you further. Don't forget to include your order number and a photo or video of the damage in the e-mail. This way we can better assess the situation and provide an appropriate solution.
We are sorry to hear that your order is broken. We offer manufacturer's warranty up to 14 days after receipt of the product. Should the warranty period have expired, we are still happy to work with you to find a suitable solution. Please contact us at support@vyflair.com and include your order number along with a photo or video of the broken product. This way we can better assess the situation and offer a suitable solution.
Once we have received the return and it is marked as "delivered" in the track & trace system, we will refund the amount within 14 business days. The refund will be processed via the same payment method used when placing your order.
Note: As the sender, you are responsible for the return shipment. In some cases (1-3%), tax obligations may arise that prevent the package from being delivered. Please contact the shipping service for a possible refund of shipping costs after 1 month. The package may also be returned to you as the sender, allowing you to recover the shipping costs and keep the product.
You have a right of withdrawal with us up to 14 days after receiving the product. Within this period you can return the product if you change your mind. Please contact us at i support@vyflair.com to discuss your situation and take further steps. We are ready to help you.
Working together for a greener climate? Please contact us before sending a return so we can work together to find a solution. Items must be returned within 14 days of receipt and must be unused, undamaged, and in their original packaging. Returns must be reported to us in writing via support@vyflair.com.
Please note that return shipping costs are at your own expense. Ensure that the returned items are in good condition and meet all the conditions listed on our refund page before sending them back to us. For more information about the return procedure and exceptions, please refer to our refund page.
To take advantage of our customer benefits and exclusive discount codes, sign up for our newsletter.
Additionally, you'll receive regular updates about our latest offers and seasonal discounts.
If your discount code is not working, there are a few steps you can follow. First, check the email you received to verify that the discount code was entered correctly. Also pay attention to the validity period of the discount code, it is often mentioned in the email. If the discount code should still be valid, please contact us. Our team is ready to help you further and solve the problem with the discount code.
No, it is not possible to apply multiple discount codes to a single order. Additionally, discount codes cannot be combined with stacked discounts. The highest discount will always apply.
However, it is possible to use a discount code alongside a daily offer. In that case, you can benefit from both the daily offer and the extra discount from the discount code.
At checkout, you can easily enter your discount code. During the checkout process, there is a specific field where you can enter the discount code. Simply enter your code and click “apply” to apply the discount to your order.
Did you receive an email about customs or tax fees? Be cautious, as this could be a scam attempt. Check if our contact details (Email: support@vyflair.com) and your order details are included in the email. If in doubt, please contact us directly.
Please note that this may take up to one week after placing your order. Once the package is processed by the mail order company, the track & trace information will become available. We apologize for any inconvenience. We are ready to help you if you have any other questions.
To track your order, you can use our track & trace system. You will receive an email with a link to the track & trace overview once your order has been shipped. If you cannot find the email, please check your spam or junk folder.
Click on the link in the email or visit our track & trace page. Enter the tracking number you received and click 'Track package' to view the current status of your order.
Please note that it may take up to one week for the tracking information to become available after your order has been shipped. If you haven't received a tracking number yet or no information is displayed, please wait a few days and try again.
Unfortunately, it is not possible to adjust the delivery time. The delivery time is determined by the delivery service and can vary depending on the destination and other factors. However, we always strive to get your order to you as soon as possible. To track the status of your order and stay informed about the delivery, you can follow it here using the track & trace you received by email.
We understand that waiting for your order can sometimes be frustrating, but we do our best to make sure it gets to you safely and on time. We thank you for your patience and understanding in this situation.
We ship worldwide, including the following countries:
- USA
- United Kingdom
- Australia
- New Zealand
Please note that the delivery times for the countries listed above are an average of 7-12 days. For countries not mentioned here, delivery times may be longer.
Yes, it is possible to have your order sent to a pickup location. To do so, 1-2 days before delivery, you need to change the delivery information via the delivery service's email or their website. In this email you can change the day of delivery, the delivery address and choose a pickup location, if available. Keep a close eye on your email and follow the instructions from the delivery service to make these changes.
We apologize for the delay in the delivery of your order. Although we deliver within the estimated time frame in most cases, certain circumstances may cause delays. One possible reason for the delay could be customs clearance. Customs inspections can sometimes take extra time, resulting in longer delivery times for your package.
We understand this can be frustrating, but we want to assure you that we are doing our best to resolve the situation as quickly as possible. To track the status of your order, you can click here and enter the tracking number you received via email.
If you haven’t received your order 7 days after the expected delivery date, please contact us. We are doing everything we can to get your order to you as soon as possible, and we appreciate your patience and understanding in this matter.
You will receive your order's track & trace code by email as soon as your order is shipped. Please check your inbox (including spam/junk) for the email. If you do not find the code, please contact us for assistance. Please note that it may take 1-3 days to receive it.
Estimated delivery time:
- 7-12 days
Please note that it may take up to a week for a status update to be available. In some cases, the package may be held at customs, which can extend the delivery time to a maximum of 18 days.
The delivery service will send you an email the day before delivery with the exact delivery times and the option to adjust your address if necessary. You can track your package using the track & trace code provided by us. The delivery service’s tracking number will be included at the bottom of the status update on our track & trace page, where you can follow the shipment on their website.
Good news!!! We take care of the shipping costs. We deliver all our products to your home 100% FREE of charge. Simply because we want you to enjoy your order to the fullest. No hassle with extra charges, just pure convenience and satisfaction.
We primarily use DHL as parcel services for shipping orders. However, for certain products we may also use other parcel services such as GLS. As soon as your order is shipped, you will receive an e-mail with a track & trace number. After one week at the latest, you can follow the status of your order via our track & trace page, where you can also see which parcel service delivers it.
Thank you for your order and for placing your trust in us!
We understand that sometimes unintentional mistakes can occur when placing an order. Don’t worry, we are here to help. Please send us an email as soon as possible at support@vyflair.com or contact us via our contact form, so we can make the necessary adjustments.
Please note that we can make changes to your order up to 3 days after it is placed. After this period, we may not be able to make further changes. (Note: We can only make modifications, not cancellations.)
We are sorry that you have not yet received your order, even though it is marked as delivered in the track & trace system. We understand your concerns and are here to help.
We recommend waiting a few more days, as it sometimes happens that a package is delivered after it has been marked as delivered. Please also check with your neighbors or around your house/mailbox to see if the package was accidentally left there.
We kindly ask you to first contact the delivery service responsible for the shipment. This can sometimes help locate the package. Also, check if the details you provided in your order are correct.
If the delivery service is unable to locate the package, please contact us at support@vyflair.com or via our contact form, and we will initiate an investigation to resolve the situation.
We apologize for the inconvenience and thank you for your understanding.
Unfortunately, it is not possible to cancel orders once they have been placed, as stated on our Order and Delivery page. However, you have the right to return the product within 14 days of receiving it if it does not meet your expectations.
We understand that things don’t always go as planned, and we are always here to assist you with any questions or dissatisfaction regarding your order. Our goal is to ensure that our customers are satisfied, and we will do our best to achieve this.
We hope the product will meet your expectations after all!
Yes, you can receive an invoice for your order. Please contact us at support@vyflair.com and include your order number or the name and email you ordered with. Indicate that you would like to receive an invoice. We will make sure you receive it. Please note that no VAT is specified on our invoices.
It is possible to change your address, but this depends on the specific stage of the shipping process. We recommend contacting us as soon as possible at support@vyflair.com or via our contact form at the bottom of the page to request the change.
If your order has not yet been shipped, we will update the address for you. However, if the order has already been processed and shipped, we won’t be able to make changes. In this case, we recommend contacting the delivery service and asking if they can adjust the address.
Please note that changing the address may cause a delay in the delivery of your order. We encourage you to always double-check your address details before placing the order to avoid any issues.
If you have any further questions or need assistance with changing your address, we are here to help.
Our sincere apologies for your dissatisfaction with your order. Please contact us at support@vyflair.com and, if possible, send photos or videos of any damages so we can take swift action.
We would like to discuss your concerns, assist you further, and verify our return policy if necessary.
We apologize for the inconvenience. If you notice that there are products missing from your order, we are happy to help resolve the issue. We recommend first carefully checking if there are multiple tracking numbers. In the case of large or split orders, products are often shipped separately and may have different delivery dates.
If you have multiple tracking numbers, please check if the missing items are part of a separate shipment. If you only have one tracking number and items are still missing, please contact us immediately at support@vyflair.com or via our contact form. Be sure to include your order number and specify which items are missing.
Our customer service team will respond quickly and take the necessary steps to resolve the issue. We strive to ensure that your full order arrives correctly and on time. We will do our best to send any missing products as soon as possible.
We apologize for the inconvenience of receiving the wrong product. We understand this can be disappointing, but we are ready to correct it. Please contact our customer service as soon as possible via support@vyflair.com.
Make sure to include the following information: your order number, photo(s) or video(s), a clear description of the incorrect product, and any other relevant details.
We will do our best to resolve the issue and send you the correct order. You can keep the incorrect product as a courtesy from us.
Our goal is to ensure you are satisfied with your purchase, and we will do everything we can to achieve that.
We apologize for the missing order confirmation. Please check your spam or junk mail folder first. If the confirmation is not there, contact our customer service via support@vyflair.com or our contact form.
We are happy to assist you and will resolve the issue as quickly as possible.
After placing an order on vyflair.com, you will automatically receive an order confirmation with your order number. If you haven't received the confirmation, please check your spam folder. If the confirmation is not there either, feel free to contact us at support@vyflair.com or through our contact form. We are happy to assist you.
We aim to ship your order as quickly as possible. Under normal circumstances, your order will be dispatched within 2-4 business days after payment is received.
However, please note that shipping times may vary depending on several factors, such as the type of product you ordered, stock availability, and any customization requirements.
Once your order has been shipped, you will receive a shipping confirmation, including tracking information, so you can monitor the status of your shipment. We strive to keep you updated and deliver your order as soon as possible.
If you have specific questions regarding the shipment of your order, please do not hesitate to contact us. We are happy to assist you.
Estimated delivery time:
- 7-12 days
Please note that it may take up to a week for a status update to appear. In some cases, the package may be delayed at customs, extending the delivery time to a maximum of 21 days.
The delivery service will send you an email the day before delivery with the exact delivery times and the option to adjust your address if necessary. Track your package using the track & trace code you received from us. To follow your delivery with the shipping service, use the tracking number located at the bottom of our track & trace page. This number will also specify the delivery service being used.
We receive your personal information, such as name and address, to process your order and forward it to the supplier for shipment.
We maintain strict privacy policies to ensure that your information remains confidential and is not shared with third parties unless necessary to process your order. We take the security of your information seriously and implement security measures to protect your information from unauthorized access or loss.
Your personal information is used solely for the purpose of processing and shipping your order.
Yes, we are committed to the security of your online order. Our website uses encrypted TLS (SSL) connections to ensure the confidentiality of your data during the ordering process. We also take measures to protect your personal information from unauthorized access or misuse. Additionally, we work with trusted payment providers to guarantee secure transactions. We continuously strive to safeguard the security of your online order.
Yes, we take the security of your personal information very seriously. We implement advanced security measures, such as encrypted TLS connections, to protect your data from unauthorized access or loss. Your information is handled confidentially and is only shared with third parties when necessary to process your order. Our strict privacy policy ensures that your data remains secure.
