FAQ

Frequently Asked Questions (FAQ)

Orders

1. How do I place an order?
Placing an order is simple:

  • Browse our collections and select the items you wish to purchase.
  • Click "Add to Cart" and proceed to checkout.
  • Fill in your shipping and payment details to complete the purchase.

2. Can I cancel or change my order after it’s been placed?
Unfortunately, orders cannot be changed or canceled once they are processed. However, you can return the product after receiving it. For assistance, contact us at support@vyflair.com

3. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and courier details. You can track your order directly through our Order Tracking page.

Shipping & Delivery

4. What are your shipping options?
We offer free standard shipping for all orders.

5. How long does shipping take?

  • Processing Time: 1-3 business days.
  • Delivery Time: 4-8 business days.
  • Total Estimated Delivery Time: 9-15 business days.

6. Do you ship internationally?
Currently, we ship to select countries, including the United States, Canada, Australia, New Zealand, the United Kingdom, and select European countries.

7. My package hasn’t arrived. What should I do?
If your package hasn’t arrived within the expected delivery time, please contact us at support@vyflair.com We’ll work with the courier to resolve the issue.

Payments

8. What payment methods do you accept?
We accept the following payment methods:

  • Visa
  • American Express (AMEX)
  • PayPal
  • Google Pay
  • Apple Pay
  • Maestro
  • Shop Pay

9. Is it safe to shop on your website?
Yes, your security is our priority. All transactions are encrypted and processed through secure payment gateways to ensure your personal and payment information remains protected.

Returns & Refunds

10. What is your return policy?
You can return items within 30 days of receiving them, provided they are in new or slightly used condition and in the original packaging. For more details, visit our Return Policy page.

11. How do I initiate a return?
To start a return:

  • Email support@vyflair.com with your order number and reason for return.
  • Pack the product securely using the original packaging.
  • Use the return label included in your package to ship the item to the provided address.

12. How long does it take to receive a refund?
Refunds are processed within 7 business days of receiving the returned item. The amount will be credited to your original payment method within 7 business days after approval.

Products

13. Are your products authentic?
Yes, all our products are 100% authentic and selected for their quality and value.

14. What if I receive a damaged or defective product?
If your item arrives damaged or defective, please contact us immediately at support@vyflair.com with photos of the product. We’ll resolve the issue by offering a replacement or refund.

General Inquiries

15. Do you offer discounts or promotions?
Yes, we run seasonal sales and exclusive promotions. Subscribe to our newsletter to stay updated on the latest offers and deals.

16. How can I contact customer service?
You can reach us via email at support@vyflair.com

Working Hour: 9 AM- 5 PM ( Monday - Friday ) Greenwich Mean Time- London

If you have any questions make sure to read our FAQ Page.

Or visit our contact page.

Or you could call us: +44 049-534-1349

Response time: 24-48 hours

17. Where is Vyflair.com based?
Our business operations are managed from:
Suite 5, 1-2 Leonard Place
Westerham Road, Keston, Kent, England, BR2 6HQ
(This is not a return address)