Frequently Asked Questions (FAQ)
1. Which countries does VyFlair ship to?
We ship to the following countries:
- Spain
- Mexico
- Colombia
2. How much does shipping cost?
We offer free shipping on all orders, regardless of destination.
3. How long does it take to process and ship an order?
-
Order processing time: 1-3 business days.
- Order transit time: 8-12 business days (Monday to Friday).
- Total shipping time: 9-15 business days.
4. Which carriers does VyFlair use?
- Spain: Correos, MRW
- Colombia: Servientrega, Coordinadora
- Mexico: Estafeta, Redpack
5. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order through:
- VyFlair website tracking page
- The carrier's website
6. What should I do if my order is damaged or lost?
- For damaged items: Contact us within 24 hours of delivery with photos of the damage and packaging.
- For lost packages: Notify us as soon as possible and we will work with the carrier to locate your package or provide you with a replacement.
7. Can I cancel my order?
Yes, you can cancel your order if it has not yet been shipped. Once your order is in transit, cancellations will not be accepted. However, you can return the product according to our return policy.
8. Can I change my shipping address?
If you need to update your shipping address, please contact us within 12 hours after placing your order.
9. What is your return policy?
-
Return period: Returns must be initiated within 30 days from delivery.
- Condition: Items must be new, unused, and in their original packaging.
- Method: All returns must be sent by mail, and customers must cover the return shipping costs.
To start a return, please email us at support@vyflair.com with your order details and the reason for the return.
10. Do you offer exchanges?
Yes, we accept exchanges. If you want a different product, please contact us to start the exchange process, ensuring the product meets our return conditions.
11. When will I receive my refund?
Approved refunds are processed within 7 business days after we receive and inspect your return. Refunds will be issued to your original payment method, but processing times may vary depending on your bank or credit card provider.
12. What payment methods does VyFlair accept?
We accept the following payment methods:
-
Credit/debit cards: Visa, Mastercard, American Express, Discover, Diners Club
Digital wallets: Google Pay, Apple Pay, Shop Pay
Other methods: PayPal
13. In which currency are transactions processed?
Transactions are processed in the following currencies based on your location:
- Spain: EUR (€)
- Mexico: MXN ($)
- Colombia: COP ($)
14. Is sales tax included in the product price?
Yes, sales tax is already included in the product price.
15. How can I contact VyFlair for further assistance?
If you have any questions or need assistance, please contact us:
AGENT ECOM 247 LTD
VYFLAIR
Company number: 12600131
Address: 1-2 Leonard Place, Westerham Road, Kent, England BR2 6HQ, United Kingdom
Phone number: +44 121 409 0360
Email: support@vyflair.com
Working hours: from 9:00 a.m. to 5:00 p.m. (Monday to Friday) Greenwich Mean Time: London
We try to respond within 1 to 2 days.
https://pl.pinterest.com/vyflair