Frequently Asked Questions (FAQ)
1. Which countries does VyFlair ship to?
We ship to the following countries:
- 🇪🇸 Spain
- 🇲🇽 Mexico
- 🇵🇱 Poland
- 🇸🇬 Singapore
- 🇮🇹 Italy
2. How much does shipping cost?
We offer free shipping on all orders, regardless of destination.
3. How long does it take to process and ship an order?
- Processing time: 1-3 business days.
- Transit time: 8-12 business days (Monday to Friday).
- Estimated total time: 9-15 business days.
4. Which carriers does VyFlair use?
- Spain: Correos, MRW
- Mexico: Estafeta, Redpack
- Poland: InPost, DPD
- Singapore: SingPost, Ninja Van
- Italy: Poste Italiane, SDA
5. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order through:
- VyFlair website tracking page
- The carrier's website
6. What should I do if my order is damaged or lost?
- Damaged items: Contact us within 24 hours of delivery with photos of the damage and packaging.
- Lost packages: Notify us as soon as possible and we will work with the carrier to locate your order or send you a replacement.
7. Can I cancel my order?
Yes, you can cancel your order if it has not yet been shipped. Once it is in transit, cancellations will not be accepted. However, you can return the product according to our return policy.
8. Can I change my shipping address?
If you need to update your shipping address, please contact us within 12 hours of placing the order.
9. What is your return policy?
- Return period: 30 days from delivery.
- Condition: New, unused items in their original packaging.
- Method: All returns must be sent by mail. The customer covers shipping costs.
To initiate a return, write to us at support@vyflair.com indicating your order number and reason.
10. Do you offer exchanges?
Yes, we accept exchanges. If you want a different product, contact us to start the process, ensuring the item meets the return conditions.
11. When will I receive my refund?
Approved refunds are processed within 7 business days after receiving and inspecting the return. They will be issued to the original payment method, although times may vary depending on the bank or provider.
12. What payment methods does VyFlair accept?
- Credit/debit cards: Visa, Mastercard, American Express, Discover, Diners Club
- Digital wallets: Google Pay, Apple Pay, Shop Pay
- Other methods: PayPal
13. In which currency are transactions processed?
Transactions are processed in the following currencies depending on your location:
- Spain: EUR (€)
- Mexico: MXN ($)
- Poland: PLN (zł)
- Singapore: SGD ($)
- Italy: EUR (€)
14. Is sales tax included in the price?
Yes, sales tax is already included in the product price.
15. How can I contact VyFlair?
If you have any questions or need assistance, contact us:
AGENTE ECOM 247 LTD
VYFLAIR
Company number: 12600131
Address: 1-2 Leonard Place, Westerham Road, Kent, England BR2 6HQ, United Kingdom
Phone: +44 121 409 0360
Email: support@vyflair.com
Business hours: 9:00 a.m. – 5:00 p.m. (Monday to Friday, London GMT)
Response time: 1-2 business days
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